• News
  • Money

Customer charged $350 after leaving negative review for hotel, lawsuit alleges

Customer charged $350 after leaving negative review for hotel, lawsuit alleges

For her honesty, Arthur said the hotel slammed her with a $350 credit card charged and threatened legal action from the hotel's attorney.

Katrina Arthur and her husband, from IN, stayed at the Abbey Inn IN March 2016 but she was less than satisfied with her stay, NBC4 reports.

"The room was unkempt, and it looked like it hadn't been cleaned since the last people stayed there". "So we start checking the sheets and the bed and we found hairs, dirt, so wasn't insane about that either, of course I was disgusted", she said.

Between September 2015 to November 2016, the Abbey Inn had a policy that allowed them to charge customers $450 for negative reviews, according to the lawsuit.

Moreover, their accommodations allegedly smelled like sewage, prompting the couple to try and find someone at the front desk they could speak with about the multitude of issues.

"I was angry. Angry because that was money I had set aside for bills", Arthur said. "I actually had to clean the room myself".

It's when Mrs Arthur received an email from the hotel asking from an online review that she gave some "honest" feedback.

An Indiana hotel has reportedly charged a woman $350 after she left a negative review, according to reports.

Attorney Andrew Szakaly, who owns the hotel, wrote a letter to Arthur on April 2, 2016 telling Arthur that her negative review included "false statements" that had caused "irreparable injury" to his business, according to Indiana's attorney general.

Although it "looked really pretty on the website" Arthur says it turned out to be a "nightmare" stay. "There's nothing wrong with being truthful". Furthermore, the lawsuit alleges that guests were not warned of the hotel policy beforehand.

Online reviews are an important factor for consumers when deciding where to spend their money, and the lawsuit alleges Abbey Management used the reviews as a sales tool.

When she tried to locate hotel employees, Arthur alleged that they were nowhere to be found.

There are federal protections for consumers posting negative reviews, too.

She deleted the review but took to the state's attorney general to file a complaint.

Based on the protections of IN and federal law, consumers should feel comfortable leaving truthful reviews about their experiences.

"Reviews have always been an area where free speech has been protected and promoted", said Blumenthal.

Leave Your Comment

Leave Your Comment

Latest News

Breaking News


ME home sales on track for record high year

The median sale price for those homes rose 4.2 percent to $200,000 from November 2016. The median existing home price was $248,000, up 5.8% from November 2016 ($234,400).

Woman Pleads Guilty To Shooting Boyfriend Dead In YouTube Stunt

It added: "Everyone that knew him, knew that he never hesitated to try something new, always pushing things to their limits". The couple's prank videos usually contained innocent tricks, such as Perez giving Ruiz a doughnut covered in baby powder.

Al Franken To Officially Leave US Senate On Jan. 2

However, keep in mind that the Senate Ethics Committee will take up Franken next year. Resigning "was his choice to make", said Sen.

Cruise Passengers Dead After Tour Excursion Bus Crashes in Mexico

Passengers from two of its ships, the Celebrity Equinox and Serenade of the Seas, were among ones injured in the crash. Embassy in Mexico City confirmed only that there were "multiple" American deaths and several injuries.

Barclays Reports That They Have Upgraded General Motors (NYSE:GM) Shares

General Motors accounts for 1.0% of Janney Capital Management LLC's portfolio, making the stock its 28th biggest holding. The stock of General Motors Company (NYSE:GM) has "Overweight" rating given on Friday, October 13 by Barclays Capital.

Woman gives birth to baby from embryo frozen 24 years ago

It was only when the Gibsons were preparing for the transfer that a doctor told them that they were about to set a world record. Emma, who was frozen on 14 October 1992, was thawed on 13 March this year and implanted into Mrs Gibson.

AT&T promises $1000 bonus for employees after Trump signs tax bill

AT&T has said it plans to spend about $22 billion in capital expenditures in 2017, largely on its networks and video services. The company said if President Donald Trump signs the bill before Christmas, the bonuses will be paid over the holidays.

Yancey campaign to challenge single ballot in House race

Simonds said she was optimistic that lawmakers could reach compromise and get things done in Richmond despite a split chamber. The court's decision leaves the race for the 94th District tied at 11,608 votes each for Yancey and Simonds.

Senate Now Wondering If Jill Stein Colluded With Russia

The House Intelligence Committee is interviewing a number of high-profile witnesses this week, according to the Boston Globe . The Senate Judiciary Committee requested all communications with Stein from Donald Trump Jr .in July.

When does early signing period start?

Planz has coached Elmhurst College, which as a Division III program can't offer athletic scholarships, for the last four seasons. He's considering College Football Playoff participants Clemson, Georgia and Alabama in addition to SC and Virginia Tech.