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San Antonio, Austin ranked among best airports in North America

San Antonio, Austin ranked among best airports in North America

"These winning airports have dedicated themselves to delivering a stellar customer experience", said Angela Gittens, director general of ACI World.

Other big winners were Chongqing International, in the 25-40 million passenger category, and Bali Denpasar, Haikou Meilan and Sanya Phoenix airports (both in Hainan, China) in the 15-25 million category.

The MIAL has said that it will not allot anymore slots to aircraft carriers for UDAN flights that connects smaller towns or cities as it carries less passengers and consumes more time and space at the airport.

On Tuesday, the Airports Council International (ACI) announced the ranking, which is based on the results of customer surveys.

The ACI ASQ programme is unique as the airport industry's only global benchmarking programme measuring passenger satisfaction while passengers are at the airport. "Our vision is 'providing your best airport experience, ' and receipt of this coveted award validates our efforts and those of our partners in the MSP Airport community". "Of course, there will be some bottlenecks, but it will be manageable", said I Prabhakara Rao, CEO, Delhi International Airport Ltd. (DIAL).

In 2017, the Delhi airport crossed the 63.5 million passengers flying through the airport surpassing Changi, Incheon and Bangkok airports in terms of passenger growth. The Hyderabad airport has become number one in the 5-15 million passengers per annum category for the year 2017. 74% of the world's 100 busiest airports are part of the ASQ network which delivers 600,000 individual surveys per year in 42 languages across 84 countries.

ASQ, the only program to survey passengers worldwide on their day of travel, measures their views of 34 key performance indicators and served 343 airports in 2017. "Udan has reduced the capacity of the airport".

Delhi and Hyderabad Airports are managed by GMR group and Mumbai airport is managed by GVK group. "Smaller aircrafts carries only 19-20 passengers and take more time on the runway", he said.

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