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Dixons Carphone reveals it has uncovered unauthorised access of customer’s data

Dixons Carphone reveals it has uncovered unauthorised access of customer’s data

Dixons Carphone Plc said a cyberattack affected nearly 6 million payment cards as hackers sought unauthorized access to customers' personal data.

Last month, the retailer forecast that earnings this year will slump about 21 percent as it closes mobile-phone stores in a contracting United Kingdom household-electronics market.

Last month Dixons Carphone warned on profits and said it would have to close shops, wiping more than 500 million pounds off its market value.

However, it added that the company said it had notified card providers to 105,000 non-EU issued cards which did not have chip and pin technology so those customers could be immediately protected.

It added that its investigation also found hackers had accessed non-financial personal data like names, addresses or email details for more than one million customer records.

Again, the company said there was no evidence that the information had left its systems, and it is in the process of contacting those whose personal data was accessed to apologise and give them guidance on any protective steps they should take. The protection of our data has to be at the heart of our business, and weve fallen short here.

"We've taken action to close off this unauthorised access and though we have now no evidence of fraud as a result of these incidents, we are taking this extremely seriously".

Because the data breach dates back to previous year it will be dealt with by the ICO under the powers of the Data Protection Act 1998 and not the European Union General Data Protection Regulation (GDPR) which went into effect on May 25.

Shares in Dixons Carphone dropped 4% in London.

According to a statement made by the company, the security breach was discovered during a recent review of the company's systems and data. "We have no evidence to date of any fraudulent use of the data as result of these incidents", the company said.

In a press release, the retailer revealed 5.9 million card records were compromised.

The breach was now being investigated by police, it said, while regulators had also been informed.

Some security experts said that the leaked personal information was arguably a greater threat than the compromised card data. Baldock added that Dixons Carphone has also "added extra security measures" to its systems.

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